"Notification queue CONSOLIDATED NOTIFY not active" Exception when Triggering Consolidated Notifications

(Doc ID 2384718.1)

Last updated on APRIL 13, 2018

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Consolidated tender notifications are configured to be triggered periodically per the Consolidation Profile Time window configured in OTM. When triggering a consolidated tender notification, the notification fails with the following error:

ERROR
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EXPECTED BEHAVIOR
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It is expected to be able to send consolidated notifications successfully with no errors.

STEPS
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The issue can be reproduced with the following steps:

1. Configure a Consolidation Profile from Business Process Automation > Power Data > Event Management > Consolidation Profile
2. Assign the Consolidation Profile to a contact or service provider that will be receiving the notifications.
3. Trigger a notification and the above exception will be observed in the log file.

 



Cause

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