Error "No Currency Conversion Information Available" When Changing Currency For Charge Lines

(Doc ID 2384872.1)

Last updated on APRIL 11, 2018

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to change the currency details in the charge line,
the following error occurs.

ERROR
-----------------------
 "No Currency Conversion information available"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Set the price list profile option "QP: Multi Currency Installed" and "QP: Multi Currency Usage" to 'Yes'

2. Navigate to Oracle Pricing Manager (R) -> Price Lists -> Price List Setup. Entered the below information,
  Price List Name : SERVICE
  Currency: EUR
  Multi-Currency Conversion : "Generated Currency Conversion For EUR 1005"

3. Navigate to Oracle Pricing Manager (R) -> Price Lists -> Multi-Currency Conversion Setup.
  Base Currency code : EUR
  Name : "Generated Currency Conversion For EUR 1005"
  Under conversion criteria detail block, enter the "To Currency Code" filed value as "GBP"

4. Navigate to Service (R) -> Service Requests -> Create Service Requests. Create the SR and click on charges tab. Create the charge line with EUR as billing currency under pricing sub-tab

5. Try to change the billing currency from "EUR" to "GBP"


Cause

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