Customer Fulfillment Not Changing Order Line Past Pending Post Billing Acceptance

Last updated on APRIL 12, 2018

Applies to:

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR
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Customer Fulfillment not changing order line status

When customer acceptance is performed for a Sales Order, still Order line status remains as Pending post-billing acceptance and revenue recognition is pending.


STEPS
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The issue can be reproduced at will with the following steps:

1. Query the Sales Order and from Actions button, select Fulfillment Acceptance
2. In the Fulfillment Acceptance page, check the Sales Order line and in Actions field, select Accept and press Go button
3. Provide date of acceptance and customer detail and press OK
4. Query the Sales Order and navigate to Lines. Status remains as Pending post-billing acceptance
5. Again from Actions button, select Fulfillment Acceptance to check if Acceptance is done correctly
6. In the Fulfillment Acceptance page, could not check the line as it is already grayed out

Changes

Cause