Customer Fulfillment Not Progressing Order Line Past Pending Post Billing Acceptance (Doc ID 2385646.1)

Last updated on AUGUST 25, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When customer acceptance is performed for a Sales Order, the order line remains stuck in status Pending post-billing acceptance and revenue recognition is pending.


EXPECTED BEHAVIOR
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The line workflow to progress to closed when customer acceptance is performed.

STEPS
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The issue can be reproduced at will with the following steps:

1. Order Management Super User Responsibility
2. Query the Sales Order
3. Open the sales order and from Actions button, select Fulfillment Acceptance
4. In the Fulfillment Acceptance page, check the Sales Order line and in Actions field, select Accept and press Go button
5. Provide date of acceptance and customer detail and press OK
6. Query the Sales Order and navigate to Lines. Status remains as Pending post-billing acceptance
7. Again from Actions button, select Fulfillment Acceptance to check if Acceptance is done correctly
8. In the Fulfillment Acceptance page, could not check the line as it is already grayed out

Cause

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