R12:IBY: Bank Branch Number Is Missing From Payment File (Doc ID 2385647.1)

Last updated on JUNE 09, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
The payment file output is supposed to include a sort code created at bank branch level.  This is the branch number when viewing the supplier bank account details.  While this value is present when viewing the account, it's not included in the payment file.

EXPECTED BEHAVIOR
The payment file should reflect the same value as the account details page.

STEPS
The issue can be reproduced at will with the following steps:
1. Submit a payment to a supplier with an external bank account configured with a bank branch number (sort code)
2. Process through the formatting stage
3. Observe the payment file created by the formatting process is missing the sort code

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, check does not have the sort code from bank branch, as expected.  This results in a payment rejection by the bank.

Cause

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