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An Unexpected Error Has Occurred When Attempting To Upload An Attachment To A Claim Note (Doc ID 2385799.1)

Last updated on APRIL 18, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CLAIMS

An unexpected Error has occurred when attempting to upload an attachment to a claim note.

Query a Claim, click on Notes, create note and click on Attachment icon. Browse for an attachment and select. Receive error message.

The following error occurred. An Unexpected error has occurred. No further information. Contact your system administrator if error persists.

Cannot provide attachment to note.

ERROR
-----------------------
An Unexpected Error has occurred


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to trade management user -- create claim and try to attach document


Changes

 

Cause

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