Supplier is Unable to Open the PO OKC PDF Sent via Email Notification

(Doc ID 2385974.1)

Last updated on APRIL 13, 2018

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

on 12.1.3 version when using Federal Clauses this issue occurs

Problem Description
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When Federal Clauses are added to POs (Contract terms ) and communicated to suppliers , the suppliers are unable to open the PDF attachment

Steps
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The issue can be reproduced at will with the following steps:
1. Create a PO with contract terms.
2. Set the archive on = transmission in document type page.
3. Submit the PO for approval with communication method email.
4. Supplier user is unable to download the correct OKC pdf from notification.
 

Changes

 

Cause

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