My Oracle Support Banner

Supplier is Unable to Open the PO OKC PDF Sent via Email Notification (Doc ID 2385974.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

on 12.1.3 version when using Federal Clauses this issue occurs

Problem Description
---------------------------------------------------
When Federal Clauses are added to POs (Contract terms ) and communicated to suppliers , the suppliers are unable to open the PDF attachment

Steps
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a PO with contract terms.
2. Set the archive on = transmission in document type page.
3. Submit the PO for approval with communication method email.
4. Supplier user is unable to download the correct OKC pdf from notification.
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.