500 Internal Server Error After Clicking In Any Budget Forecast Created From Large Templates

(Doc ID 2386103.1)

Last updated on APRIL 13, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On EAM - Enterprise Asset Management, 12.1.3 version, Budget Forecasts

When attempting to open a forecast created from a long range template, the following error occurs:

ERROR
-----------------------
Internal Server Error 500
The server encountered an internal error or misconfiguration and was unable to complete your request.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Maintenance Super User responsibility
2. Budget Forecasts
3. Create a long range template (with more than 1 year long)
4. Generate new forecast based on the large template but for 1 year period or 6 months only.
5. After 5 minutes, the error occurs.

Changes

 

Cause

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