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CS_SERVICEREQUEST_PUB.PROCESS_SR_EXT_ATTRS Is Returning Api Failure In The Case Of Single Row (Doc ID 2386133.1)

Last updated on APRIL 14, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, APIs & Interfaces

When attempting to creating extensible attribute in the case of single row

the following error occurs.

ERROR
-----------------------
x_return_status: E
X_ERRORCODE :
x_msg_data : CSCS_API_PROC_SR_EXT_ATTR_WARN
MESSAGE INDEX2 = 1
MESSAGE2 = API Programming Error: Process SR Extensible Attributes API failure.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

After running the API the following error occur :
x_return_status: E
X_ERRORCODE :
x_msg_data : CSCS_API_PROC_SR_EXT_ATTR_WARN
MESSAGE INDEX2 = 1
MESSAGE2 = API Programming Error: Process SR Extensible Attributes API failure.


Cause

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In this Document
Symptoms
Cause
Solution
References


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