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Service HTML: Price Not Defaulting - Exception Details in Charges page - Unable To Submit Charges (Doc ID 2386262.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

The following issues (one or all) may exist in Service HTML - Charges:

   1. Price not defaulting
   2. Error when trying submit Charges
   3. Error Page: "You have encountered an unexpected error. Please contact your System Administrator for assistance."

Possible Errors:

There are no charges eligible for submission to Oracle Order Management for this service request.

-or-

* From Error Stack:

Exception Details.
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.cs.charges.server.CsChargeAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:282)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:81)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1391)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:586)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:474)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
[...]

## Detail 0 ##
JBO-30003: The application pool (mid108.corp.midmark.netprj21523oracle.apps.cs.charges.server.CsChargeAM) failed to checkout an application module due to the following exception:
oracle.jbo.JboException: JBO-29000: Unexpected exception caught:
oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught:
oracle.jbo.CustomClassNotFoundException, msg=JBO-26022:
Could not find and load the custom class oracle.apps.cs.charges.server.CsChargeAMImpl

at oracle.jbo.common.ampool.ApplicationPoolImpl.doCheckout(ApplicationPoolImpl.java:2002)
at oracle.jbo.common.ampool.ApplicationPoolImpl.useApplicationModule(ApplicationPoolImpl.java:2793)
at oracle.jbo.common.ampool.SessionCookieImpl.useApplicationModule(SessionCookieImpl.java:453)
[...]

## Detail 0 ##
oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.jbo.CustomClassNotFoundException, msg=JBO-26022:
Could not find and load the custom class oracle.apps.cs.charges.server.CsChargeAMImpl



Steps:

- Apply p27332935_R12.CSZ.C_R12_GENERIC.zip (which included ER 27046940)
  (In addition to the ER, that patch was intended to address the issue saving with unrelated Parties, where it cleared the Shipping and Billing information),
- Apply Dev-tested patch p27466842_R12.CS.C_R12_GENERIC.zip
  (After selecting Bill To and Ship To for an unrelated Party, the page was not refreshing the correct Ship To Party.)

(R) Customer Support Specialist
(N) Agent Dashboard

 - Query SR
 - Navigate to Charges region
 - Enter Charges lines
 => Price not defaulted.

 - Try to submit Charges
 => Error occurs.

 - Try to fix the default issue by selecting SAC value, adding another line, etc.
 - Try to submit Charges again
 => Error occurs.

* Note:

For the Price not defaulting:
 When adding a second line to the Service Request, the Business Process defaults to a value.
  - Chose the Service Activity (i.e. Ship Exchanged)
  - Entered item:
      => The price did not default from the [expected] Price List.
  - Saved the record
  - Then selected the same Service Activity (for that same line)
       => The price defaulted in for both lines (1 and 2)

Cause

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