Error: Install At Site Address Must Be Same As The Customer Site Address

(Doc ID 2386329.1)

Last updated on APRIL 13, 2018

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Lease Authoring

When attempting to re-book a contract the following error occurs.

ERROR
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Error: Install At Site Address must be same as the Customer Site Address


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to 12.1.3 instance and navigate to lease super user resp.
2. Go to Customers > Contracts and create a contract with 2 or more assets. Book the contract.
3. Create a termination quote for contract and add one asset to that quote.
4. Quote is approved. One asset terminated.
5. Create a return request for the asset and select internal address for this. Make sure address is updated on contract.
6. Re-book the contract
7. While validation it throws error Install At Site Address must be same as the Customer Site Address



Changes

 

Cause

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