Need To Suppress Zero Dollar Orders Being Created From Charges Associated To A Service Request
(Doc ID 2386334.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
For every Service Request which is 100% covered by a Service Contract, EBS is generating zero dollar charges. These charges are submitted to Order Management and only then can an SR be closed.
Is there a way to not create zero dollar orders from Service?
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