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Need To Suppress Zero Dollar Orders Being Created From Charges Associated To A Service Request (Doc ID 2386334.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


For every Service Request which is 100% covered by a Service Contract, EBS is generating zero dollar charges. These charges are submitted to Order Management and only then can an SR be closed.

Is there a way to not create zero dollar orders from Service?


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