Need To Suppress Zero Dollar Orders Being Created From Charges Associated To A Service Request

(Doc ID 2386334.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


For every Service Request which is 100% covered by a Service Contract, EBS is generating zero dollar charges. These charges are submitted to Order Management and only then an SR can be closed.

Is there a way to not create zero dollar orders from Service?


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