My Oracle Support Banner

Need To Suppress Zero Dollar Orders Being Created From Charges Associated To A Service Request (Doc ID 2386334.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

For every Service Request which is 100% covered by a Service Contract, EBS is generating zero dollar charges. These charges are submitted to Order Management and only then an SR can be closed.

Is there a way to not create zero dollar orders from Service?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.