When Creating Credit Note From Charge Form, The Invoice Number Not Is Visible In New Service Request

(Doc ID 2386789.1)

Last updated on APRIL 17, 2018

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
When create crediting from SR the invoice number not is visible.


EXPECTED BEHAVIOR
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The invoice number should visible for Create Credit/ Return

STEPS
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The issue can be reproduced at will with the following steps:
1. Create invoice Invoice -aaa696 OM -bbb688 - ccc21354
2. Create Credit/ Return line from Service Request form
3. Link original invoice order to return in OM
   Submit, but link link to original Order Management/invoice line – bbb688 in Order Management before booking order
4. Run auto invoice, invoice number is not created.
   Not able to view Invoice number in SR




Cause

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