SRDC - Data Collection for General Ledger Document Sequencing issues
(Doc ID 2387197.1)
Last updated on MAY 14, 2018
Applies to:Oracle General Ledger - Version 22.214.171.124 and later
Information in this document applies to any platform.
The process outlined below will guide the user through collecting data, which will help Support narrow down the cause of your problem.
The files are required to troubleshoot Document Sequencing issues.
Safe Harbor Statement: Oracle will use this information to help diagnose the cause of the issue. In many cases this set of information will be sufficient for diagnosis - in some cases
additional specific diagnostic data may be required at a later stage.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!