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Deduction With Write_off Settlement Having Issue In Approval (Doc ID 2387525.1)

Last updated on APRIL 17, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Trade Management > Claim,

Deduction with Write_off settlement having issue in Approval.

Problem Description
---------------------------
There are two child Deductions which should close automatically once we run 'Claim Auto Write_off Program', but it isn't getting closed and it goes for the Approval.  The claim is in 'Pending Approval' Status now.  We don't want to approve it and close it, as it should close automatically like other deductions with Write_off settlement.

 

Cause

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