EBS 12.2.5 Credit Memo – Wrong Tax Calcutation

(Doc ID 2387593.1)

Last updated on APRIL 23, 2018

Applies to:

Oracle E-Business Tax - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Transactions Related

ACTUAL BEHAVIOR
---------------
While creating several credit memo with allow overapplication enabled noticed that the tax is wrongly calculated.

A manual invoice is created for which tax is calculated as expected; against this invoice there are created 3 credit memo’s as follows:

Invoice
Rev: 100
Tax: 23

1. 1st Credit Memo (negative):
Rev: -50 -> OK
Tax: -11,5 -> OK

2. 2nd Credit Memo (negative):
Rev: -50 -> OK
Tax: -11,5 -> OK

3. 2nd Credit Memo (positive):
Re: +50 -> OK
Tax: 0 -> NOT OK

The problem is with the last credit memo for which the tax is not calculated, even transaction type is defined with allow overapplication option.

Customer has already applied the patches 21604259:R12.ZX.C and 26524140:R12.AR.C.


EXPECTED BEHAVIOR
-----------------------
Expect tax to be calculated correctly.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Transactions > Transactions
3. Create a credit memo with both positive/negative value and notice tax is not correctly calculated

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create credit memos with the correct tax.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms