Shipping Line Causes A Negative Price And Hold On The Order (Doc ID 2387654.1)

Last updated on DECEMBER 04, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR
Line 3.1 is in an INVOICE_HOLD status.

When reviewing the LINE SPECIFIC HOLDS , it shows that this is a Pricing Error Hold.,
The line workflow goes to Invoice Interface Eligible and then goes back on hold which again is a pricing error hold.

If you look at the selling price for line 3.1, it shows a -65.

APPLIED LINE PRICE ADJUSTMENTS table shows for line 3.1 it shows a discount applied for a - 65


EXPECTED BEHAVIOR
Expect that there is no negative selling price applied by pricing discount and that lines successfully invoice and close


STEPS

The issue can be reproduced at will with the following steps:
1. Order Management Super User Responsibility
2. Enter, Book, Pick and Ship Order
3. Line has a negative selling pricing and is put on invoice hold for pricing error.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.