Tasks Are Not Being Scheduled For A Resource

(Doc ID 2388694.1)

Last updated on APRIL 19, 2018

Applies to:

Oracle Scheduler - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6  Oracle Advanced Scheduler

ACTUAL BEHAVIOR
---------------
For one particular resource Tasks are not being assigned.   The resource is assigned to the same territory as other resources but it is not returned in the plan options with the other resources.

EXPECTED BEHAVIOR
-----------------------
Expected that the resource would be returned in the plan options when scheduling tasks.

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup a new resource.  Created a calendar and a shift,  Add the resource to a territory, generate trips etc.
2. In the Dispatch center form select a task to be scheduled
3. Right click on the task and select schedule.
4. Scheduler searches for plan options but the resource is not returned.

Changes

 

Cause

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