Intermittently, business users are unable to Approve quotes via email notification

(Doc ID 2388825.1)

Last updated on APRIL 19, 2018

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Intermittently, business users are unable to Approve quotes via email notification.
They are approving it via email but quote status remains in Pending status.
This is happening a couple of times in week. Bouncing of notification mailer resolves the issue.

What is the best practice or option available to avoid mailer bounce?
 

Solution

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