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Error 'java.lang.NullPointerException' 'initializeCustAccountSiteRec' When Creating Address And Associating To Account (Doc ID 2389154.1)

Last updated on APRIL 20, 2018

Applies to:

Oracle Customer Care - Version 12.2.5 and later
Information in this document applies to any platform.


When attempting to creating address and associating to account in HTML contact center,
the following exception error occurs.

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(
## Detail 0 ##
at oracle.apps.fnd.framework.server.OAPlsqlEntityImpl.doDML(Unknown Source)
at oracle.jbo.server.EntityImpl.postChanges(
at oracle.apps.fnd.framework.server.OAEntityImpl.postChanges(
at oracle.jbo.server.DBTransactionImpl.doPostTransactionListeners(

The issue can be reproduced at will with the following steps:

1) Navigate to (R) Customer Support > Customer Management > HTML Contact Center
2) Query a customer record using account number.
3) Select "Create Address" from Actions Menu on right top side.
4) Capture details of the address, address usage, tick-Yes the option to "Associate Address With Account", select account record, select account site usage.
5) Click the button "Save and Close"




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