After Applying Upgrade Patch Apps Password Fails With ORA-01017: invalid username/password; logon denied Error

(Doc ID 2389533.1)

Last updated on APRIL 21, 2018

Applies to:

Oracle Application Object Library - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Upgrade related issues

Applied upgrade patch u10124646.drv successfully.

Ran the DataCollect12_2_Apps.sh script.

Script requires apps password when run.

When putting in apps user password in sqlplus the following error appears:

 

ERROR

=======

ORA-01017: invalid username/password; logon denied

 

Ran the following sql to verify password in database:

SQL> select USERNAME,ACCOUNT_STATUS , LOCK_DATE , EXPIRY_DATE from dba_users where USERNAME like 'APPS';

USERNAME ACCOUNT_STATUS LOCK_DATE EXPIRY_DA
---------- -------------------------------- --------- ---------
APPS OPEN
=======
<instance> sqlplus apps/<password>

SQL*Plus: Release 12.1.0.2.0 Production on Wed Apr 18 11:34:49 2018

Copyright (c) 1982, 2014, Oracle. All rights reserved.

ERROR:
ORA-01017: invalid username/password; logon denied





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Run the DataCollect12_2_Apps.sh script.
2.  Type in apps password.
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, apps password is invalidated.

Cause

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