My Oracle Support Banner

UPK: When Playing a Topic the Screen Turns Black in Any Play Mode (Doc ID 2389668.1)

Last updated on SEPTEMBER 25, 2019

Applies to:

User Productivity Kit - Version 12.1.0.0 to 12.1.0.4 [Release 12.1]
Information in this document applies to any platform.

Symptoms

While playing a topic using play.exe in a Player package or previewing the topic within the Developer, the screenshot randomly displays as a black screen.  The issue is not reproducible when the content is launched from a web server.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.