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Signature not getting captured in EBS after first sync from MFS Laptop client (Doc ID 2389684.1)

Last updated on APRIL 27, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Mobile Field Service Laptop

ACTUAL BEHAVIOR
---------------
The Signature on the Debrief is missing in the Service Requests(SR) Form after first Synchronization in MFS

EXPECTED BEHAVIOR
-----------------------
That the Service request form will show the signature attachment that were created from MFS client.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.User logged into MFS Laptop client-Webtogo.
2.Perform debrief operation .
3.Capture Signature in Service Requests(SR) form Report.
4.Perform Data synchronization.
5.Signature not displaying in EBS side Service report and in attachment section.


Changes

 

Cause

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