Update Quality Results Form And/Or Quality Workbench Freezes When Updating Quality Results

(Doc ID 2389996.1)

Last updated on APRIL 24, 2018

Applies to:

Oracle Quality - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version,


ACTUAL BEHAVIOR  
When entering or updating data in a child plan, the form or Quality Workbench freezes


EXPECTED BEHAVIOR
-----------------------
Quality Data Entry/update should proceed without problem

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.  Responsibility = Quality (QA)

2.  Navigation = Results-> Entry-> Update Quality Results (or thew Quality Workbench)

3.  Query an Org/Plan
   
4.  Select line to enter a child plan result FKW_FORM_INSP_LAB_101 and press enter

5.   Enter some data, press "OK", and the form locks


Changes

 You customized the EDR: E-records and E-signatures profile setup

Cause

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