Link attachment cannot open on self-service page 'RFC 2068 Hypertext Transfer Protocol'

(Doc ID 2390208.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.4 version, Work Execution

When attempting to access URL attachments to an asset, the following error occurs.


ERROR
-----------------------
The page cannot be found.
    .....................
   HTTP error 404 - file or directory not found
 

BACKGROUND
-----------------------
Error is occurring when open web type attachments for only Assets. For other attachments are working.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Responsibility = XXXXX
2.  Navigation = Work Requests-> Assets
3.  Assets Tab-> Query Asset = XXXX
4.  View Details -> Attachment list (list of WEB pages) is displayed while clicking on any link
5.  You are being redirected to web page //............    Do you want to continue?
6.  After press on Yes following error coming. Unable to open attachment


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the URL attachment and probably have to relogin to the application

Changes

 

Cause

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