Back to back sales order lines do not go into "Supply Eligible" status
(Doc ID 2390280.1)
Last updated on APRIL 17, 2023
Applies to:
Oracle Order Management - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.4 version, Transaction Entry
ACTUAL BEHAVIOR
---------------
For a B2B order, sales order line stuck at "Awaiting Shipping" status and not going into "Supply Eligible" status
EXPECTED BEHAVIOR
-----------------------
Sales order line must go into "Supply Eligible" status after sales order is booked
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Order Management Super User responsibility - Orders, returns - Sales order
2. Enter a new sales order with item XXXXX
3. Book the sales order
4. See that the sales order line is in "Awaiting Shipping" status and not "Supply Eligible" status.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have incorrect status for the sales order line for item XXXXX and cannot order that item.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |