India Tax Details Menu is grayed out for AP transaction

(Doc ID 2390866.1)

Last updated on MAY 03, 2018

Applies to:

Oracle Financials for India - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, GST

When user is trying to open India Tax Details Menu for an AP transaction observed that India Tax Details Menu is grayed out

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Payables Responsibility > Invoice > Entry > Query Invoice
2. Navigate to Tools > India Tax Details, we can see that menu is grayed out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter GST Taxes and cannot create the Invoice which leads to late payment.

Changes

 

Cause

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