Expense Transactions Are Not Saved In Debrief.

(Doc ID 2391050.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Field Service - Version 12.2.6 and later
Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
After create an expense line in Debrief, when requery the task and check the Debrief the expense line is not there

EXPECTED BEHAVIOR
-----------------------
Expense line should be displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Customer Support Specialist, for an existing Task go to Debrief
2. Add an Expense line to the debrief and save
3. Re-query the task and check the expense
4. The expense line is not there



Changes

 

Cause

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