TeleService - iSupport: Web Collaboration Integration

(Doc ID 2391123.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

About Web Collaboration:

The Oracle Implementation Guide for both Oracle Teleservice and Oracle iSupport modules, indicate that by enabling real time collaboration features of the Oracle Collaboration Suite, users can make it possible for agents and customers to participate in Web conferences, chats, and share their computer desktops.

Solution

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