Claim Error: Salesperson's Name Is Required In Receivables Systems Options

(Doc ID 2391187.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CLAIMS

When attempting to create claim, the following error occurs.

ERROR
-----------------------
Claim Error: Salesperson's name is required in Receivables systems options


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Trade Management User ->
2. Create claim


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create claim.

Changes

 

Cause

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