Service HTML: Need Option To Render All Contents And Details For Notes Automatically

(Doc ID 2391263.1)

Last updated on MAY 02, 2018

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

Service HTML: Need option to render all contents and details for Notes automatically.

Steps:

(R) Customer Support Specialist
(N) Agent Dashboard

 - Query SR
 - Navigate to the Notes section.

In the Notes section, need to view all Notes details when selecting 'Details' format

Cause

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