Cycle Count Error From Shipping Transaction Form

(Doc ID 2391331.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Cycle count

When attempting to perform a Cycle Count from the Shipping Transaction form, an error occurs and users cannot continue.

ERROR
-----------------------
Unexpected Error: Error in Routine WSH_SHIP_CONFIRM_ACTIONS2.Backorder,
Oracle Error - 100 ORA-01403: no data found

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility : Oracle Order Management
2. Navigate to Shipping
3. Shipping Transactions Form
4. Select order line already pick confirmed and ready for shipment.
5. Select 'Shipped Quantity' less than Requested Quantity.
6. Click on Ship Confirm.
7. Choose the option 'Ship Entered Quantity'
8. Select Unspecified Quantities - Cycle Count
9. Click on OK.

Cause

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