Concurrent Processing : In Submit Request Form, After Configuring The Notify Option Not Receiving Any Mail For The Program Status

(Doc ID 2391451.1)

Last updated on APRIL 26, 2018

Applies to:

Oracle Concurrent Processing - Version 11.5.10.2 to 12.2.7 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

On EBS 12.1.3 version, Other Issues

ACTUAL BEHAVIOR
---------------
After configuring the email notification, the mails are not being sent / received.

EXPECTED BEHAVIOR
-----------------------
Upon completion of the program, the request status has to be sent via mail based on the NOTIFY setup configured.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to submit request form
2. Query and select the concurrent program.
3. Submit the request and the issue is observed.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot carry out their normal operations as per their business needs.

Changes

 NA

Cause

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