Post Billing Fulfillment Acceptance Fails With Acceptance/Rejection Failed Error

(Doc ID 2391632.1)

Last updated on APRIL 26, 2018

Applies to:

Oracle Order Management - Version 12.1.3.3 and later
Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.3 version, Transaction Control

When attempting to do fulfillment acceptance,
the following error occurs.

ERROR
-----------------------
Acceptance/Rejection failed. Error:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enabled fulfillment acceptance feature in order management.
2. Defined a revenue contingency for post-billing acceptance with removal event as customer acceptance.
3. Assigned this contingency rule to a Customer.
4. Created order and shipped the order.
5. Invoice the order and now try to do fulfillment acceptance and it errors on the page with the message "Acceptance/Rejection failed. Error:".


Changes

 

Cause

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