My Oracle Support Banner

Performance Issue on the Benefits Service Center Form (BENAUTHE) (Doc ID 2392059.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior:
While using the Benefits Service Center form to search employees, experiencing performance issue.

Expected Behavior:
Forms should not take that long to process.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefit Service Center form and attempt to query an employee.
  - Takes more than 30 seconds to 60 seconds.

Also experiencing issues when closing the search form.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.