UPK: Installation Error "System.ApplicationException: Can't find folder Publishing Common\Data"

(Doc ID 2392286.1)

Last updated on MAY 02, 2018

Applies to:

User Productivity Kit - Version 12.1.0.2 to 12.1.0.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : UPK 12.1.0.2 installation is failing with the following:

InnerException:
  System.ApplicationException: Can't find folder Publishing Common\Data
  at Gkn.OnDemand.Library.VirtualDocumentArchive.GetDocumentParts(ArchiveDocumentInfo docInfo) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\LibraryLoader\VirtualDocumentArchive.cs:line 269 at Gkn.OnDemand.Library.ImportJob.ImportDocumentCore(ArchiveDocumentInfo documentInfo, IDocumentStorage docStorage) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\Jobs\ImportJob.cs:line 973 at Gkn.OnDemand.Library.ImportJob.ImportDocument(ArchiveDocumentInfo documentInfo, Int32 index) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\Jobs\ImportJob.cs:line 917


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch the 12.1.0.2 setup. exe
2  Complete the installation wizard
3. Library Loader fails with the error message: Can't find folder Publishing Common\Data


Changes

 

Cause

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