How to Ship Serial That Is Under Wrong Ownership.

(Doc ID 2392979.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

IB was under incorrect customer ownership, this was then booked in against an Service Request (SR).
SR Cancelled and Account Alias Issue Transaction Occurred.
Unit was then inducted for repair and WIP Completed whilst under in-correct customer ownership.
Unable to update Owner and do not have the option to do so within Installed Based User Interface.
 

Solution

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