Unable To Open Forms After TLS1.0 And TLS2.0 Implementation Results With Application Error ClassNotFoundException

(Doc ID 2393126.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On a 12.1.3 Environment:

ACTUAL BEHAVIOR
Unable to open forms after TLS1.0 and TLS2.0“ implementation.
Terminating SSL at Load Balancer level and when launching forms, the following error messages appears:

"Application Error
 ClassNotFoundException

oracle.apps.fnd.formsClient.FormsLauncher.class"


EXPECTED BEHAVIOR
Expect forms to open without error.

The issue can be reproduced by the following steps:
1. After TLS upgrade, open any FORM.

The issue has the following business impact:
Due to this issue, Users cannot access any Forms.

Changes

 

Cause

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