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Business Requires Additional Statuses In Purchase Requisitions And Sourcing RFQs For KPI Tracking (Doc ID 2393235.1)

Last updated on MAY 07, 2018

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Business currently calculates the KPI performance of a Buyer by the actual time he has worked on requisition and RFQ.
Purchase Requisitions: Approved requisitions are sometimes not processed due to some additional clarifications / attachments etc from requestor. But till the time the information comes in, the requisition is still with the Buyer only and it affects his KPI. 'REturning' is not an option since its already approved and returned requisitions will have to be reapproved again. Instead, user wants additional status to remove control from Buyer work center but without changing Requisition status. and KPI for buyer is to be calculated only for the time it was under his workbench. Once requestor has the information he can reassign it back to Buyer. All these timelines need to be tracked to get the actual time.

Sourcing RFQ: Similar issue in RFQ. Buyer needs to be able to track the time of Technical Scoring being done as it is not under his control but affects hsi KPI till the Technical team responds with Evaluation scores. Business requires additional statuses to segregate the time under Buyer and the time under the Technical team for RFq Evaluation and Scoring. Also need provision to send reminders to Technical team to complete the Scoring and KPI tracking and calculation at each level of Sourcing RFQ.

These features are not currently seen in the flow. Business says that this is critical for their operation and fixing accountability and performance KPI calculation criteria
 

Solution

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In this Document
Goal
Solution
References


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