Project And Task Field Get Deleted For Service Orders

(Doc ID 2393277.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Repair Details

ACTUAL BEHAVIOR
---------------
When users are working in an org that is in another operating unit, and query a Service Order without switching to the correct organization the Project and Task fields will be blank, and when users save then the Project and task will be deleted, even if they access the from in the right Org/Operating unit.

EXPECTED BEHAVIOR
-----------------------
expect the Project and Task field not to be blank or deleted incorrectly

STEPS
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The issue can be reproduced at will with the following steps:
1. Enter the Project /Task for the Service Order in one ORG/OU
2. Open the same Service Order in a different ORG/OU


Cause

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