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On The Service Request Form The Bill to and Ship to Address Defaults From Customer Instead Of IB When Entering The System Name (Doc ID 2393328.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3

On the Service request form when you enter a value in the System name field the Bill to and Ship to address are defaulted from the Customer..  How do you get the Bill to and Ship to address to default from Installed base?

If you enter the Serial number or Instance then the Bill to and Ship to default from IB.   But not when you enter the system name.
 

Solution

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