Automatic Receipt Handling Of Credits does not work for Service Contract Credit Memos

(Doc ID 2393332.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

The Transaction batch source for Service Contracts is set to Put Receipts on Account after the Invoice is unapplied, when a CM is imported against that Invoice. 

But When attempting to import a CM for AutoInvoice coming from Service contracts

the following error occurs.

 

ERRORS

--------------

1) The total amount of your credit memo cannot exceed the balance of the debit item it is crediting

2) You can not apply more than the original line amount

3) You cannot apply a transaction with a negative amount to another transaction with a negative balance and vice versa

 

 

 

 

 

Changes

 

Cause

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