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Unable to perform Process Claim for RCM Invoices as status always shows as Confirmed even after clicking on Process button (Doc ID 2393367.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Financials for India - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, GST Payables

ACTUAL BEHAVIOR
---------------
For RCM invoice status not changed even after performing Process Claim, system always shows status as Confirmed in Process Claim form

EXPECTED BEHAVIOR
-----------------------
Process claim should allow to process RCM Invoice.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Invoice with RCM taxes.
2. Query the same in Process Recovery form.
3. We can see Invoice shows status as Confirmed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform claim for RCM invoices and cannot get Input Tax Credit

Cause

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