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Service Request - Service History: Error "APP-JTF-210604" in View By Instance (Doc ID 2393772.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Patch Application Issues

When attempting to view Service History View By Instance in the Service Request form the following error occurs.

ERROR
-----------------------

APP-JFT-210604: Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jft_grid.populate

grid:<SR_HISTORY_GRID.ITEM_GRID>
datasource:<CS_SR_SERVICE_HISTORY>

The following information is available:

The error is most likely in the form or the metadata definition. Please check the following alert for the error code.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Apply 21606752, 23062145, 23210956, and 26848437
2. Login to application
3. Choose Service Responsibility
4. Navigate to Create Service Request form
5. Query for a service request
6. Navigate to Service History tab and choose View By Instance
Observe the above error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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