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" APP-JTF-210604 " Error Seeing Service History View By Instance in the Service Request As Apps.cs_sr_service_history_v Is Invalid After Application Of Patch 21606752 (Doc ID 2393772.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Patch Application Issues

When attempting to view Service History View By Instance in the Service Request form the following error occurs.


APP-JFT-210604: Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jft_grid.populate


The following information is available:

The error is most likely in the form or the metadata definition. Please check the following alert for the error code.

The issue can be reproduced at will with the following steps:

1.Apply 21606752, 23062145, 23210956, and 26848437
2.Login to application
3.Choose Service Responsibility
4.Navigate to Create Service Request form
5.Query for a service request
6.Navigate to Service History tab and choose View By Instance
Observe the above error


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