Service Request - Service History: Error "APP-JTF-210604" in View By Instance
(Doc ID 2393772.1)
Last updated on MARCH 04, 2019
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
On : 12.2.5 version, Patch Application Issues
When attempting to view Service History View By Instance in the Service Request form the following error occurs.
APP-JFT-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jft_grid.populate
The following information is available:
The error is most likely in the form or the metadata definition. Please check the following alert for the error code.
The issue can be reproduced at will with the following steps:
1. Apply 21606752, 23062145, 23210956, and 26848437
2. Login to application
3. Choose Service Responsibility
4. Navigate to Create Service Request form
5. Query for a service request
6. Navigate to Service History tab and choose View By Instance
Observe the above error
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