" APP-JTF-210604 " Error Seeing Service History View By Instance in the Service Request As Apps.cs_sr_service_history_v Is Invalid After Application Of Patch 21606752

(Doc ID 2393772.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Patch Application Issues

When attempting to view Service History View By Instance in the Service Request form the following error occurs.

ERROR
-----------------------

APP-JFT-210604: Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jft_grid.populate

grid:<SR_HISTORY_GRID.ITEM_GRID>
datasource:<CS_SR_SERVICE_HISTORY>

The following information is available:


The error is most likely in the form or the metadata definition. Please check the following alert for the error code.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Apply 21606752, 23062145, 23210956, and 26848437
2.Login to application
3.Choose Service Responsibility
4.Navigate to Create Service Request form
5.Query for a service request
6.Navigate to Service History tab and choose View By Instance
Observe the above error



Cause

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