Error While Adding New Line on Existing Order Using Sales Order Form

(Doc ID 2393920.1)

Last updated on MAY 02, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

Error while adding new line on existing order using sales order form

Error in OM debug:
-----------------------
RETURNED FROM WSH UPDATE_SHIPPING_ATTRIBUTES E
 INSIDE EXPECTED ERROR
LEAVING OE_MSG_PUB.ADD_TEXT
Error: Import order line has failed as order lines were not found.
Bug 6391881::: l_wsh_data_found is false.
Bug 6391881::: l_ok_to_cancel is true.
ENTER Save_API_Messages
l_errmsg User-Defined Exception
L_MSG_DATA=Error: Import order line has failed as order lines were not found.
EXIT Save_API_Messages
PROCESS_SHIPPING_ACTIVITY : EXE ERROR
RETURNED FROM OE_SHIPPING_INTEGRATION_PVT.PROCESS_SHIPPING_ACTIVITY E
LEAVING OE_MSG_PUB.ADD


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open sales orders form
2. Query an existing order
3. Add new line

Changes

 

Cause

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