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Error "APP-BEN-92299" While Changing Any Health Insurance Plans (Doc ID 2394109.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Advanced Benefits

Error "APP-BEN-92299" while Changing any health insurance plans

We have two business groups.
One for Active Employees and other for Retirees and other agency employees called Non-Employee Business Group.
In the Non-Employee or Retiree business group while switching an employee's previous election from one plan to other plan,
the system errors out with the below error:

This happens only in the Non-Employee or Retiree business group and only for Health Insurance plans with dependents attached to the plan.

ERROR
APP-BEN-92299
The Application is attempting to create a potential life event for a person, but cannot find the person for whom to create it.
Contact your System Administrator.

STEPS
The issue can be reproduced at will with the following steps:
1. Retiree/Non-Employee Business Group - person has dependent ready to age out
2. Run the Life Event 'Dependent Age Change'
3. Attempt to process event - See APP-BEN-92299 Error


Cause

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In this Document
Symptoms
Cause
Solution


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