Customer Master Data Status Does Not Change From RPLS_NOT STARTED Despite Multiple Screenings (Doc ID 2394318.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Oracle Global Trade Management - Version 6.1.0 and later
Information in this document applies to any platform.

Customer Master Data status does not change from RPLS_NOT STARTED despite multiple screenings as stated in below steps:

Loginto OTM
Navigate to Trade Master Data --> Party management --> Party Manger --> Select set of parties to be screened --> actions --> restricted party screening --> await for teh screening and check for the status on party. it should either change to RPLS_PASSED or FAILED,
if you still see the status then perform the steps 1, 2 even then the status still remains as RPLS_NOT STARTED

ex: loaded 1.6 million customer records in GTM out of which around 1.4 million of them had an initial status of RPLS_NOT STARTED, ran Restricted Party Screening on all records with status a NOT_STARTED about 4 times, but the status is still NOT STARTED.also tried screening a party individually and saw the status does not change to PASSED.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.