Unable To Add New Address For A Resource In The Field Service Resource Setup Page

(Doc ID 2394627.1)

Last updated on MAY 03, 2018

Applies to:

Oracle Spares Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6


When attempting to add an address for a resource in the Field Service Setup page
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error

java.lang.NullPointerException
at oracle.jbo.domain.Number.(Number.java:338)
at oracle.apps.csp.setup.server.AddressesSetupAMImpl.saveAddress(AddressesSetupAMImpl.java:202)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. navigate to the Field service setup page.
2. Add an address for a resource
3. Save

Cause

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