Trips Are Not Generated When Generate Field Service Trips End Date Is On A Calendar Exception (Doc ID 2394666.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Symptoms

On : 12.2.X

The Generate Field Service Trip concurrent program is not creating trips if the end date falls on the same date as a calendar exception.

The program fails to generate all trips and reported the following messages in the log file


ERROR
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Processed resource <resource name>  (Employee Resource, XXXXXXX).
  Failed to retrieve the shifts for the resource between 12-DEC-2017 00:00 and 01-JAN-2018 23:59. Calendar <Calendar name> does not have any shifts assigned.
  Failed to delete the Trip of the resource between 12-DEC-2017 09:00 and 12-DEC-2017 18:00 as there are tasks linked to the trip and no shift definition exists overlapping with the trip timings.
  No New Shifts found for the resource between 12-DEC-2017 00:00 and 01-JAN-2018 23:59.Deleting the old trip.


STEPS
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The issue can be reproduced at will with the following steps:

1. Create a calendar:
Navigation: CRM Administration responsibility
Calendar > Calendar Setup > Define Calendar

2. Create a calendar exception
Calendar > Calendar Setup > Define exceptions
e.g  Create an exception for 01-JAN-2018

3. Run Generate Field Service Trips concurrent program with end date that falls on as start date on 01-JAN-2018.

Changes

Cause

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