Lease Center Credit Memo History Disappears From History GRID

(Doc ID 2394850.1)

Last updated on MAY 04, 2018

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Service

ACTUAL BEHAVIOR
---------------
In Lease Center after the Credit Memo is created and submitted , the Credit Memo is not displayed in History GRID

EXPECTED BEHAVIOR
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The expected behavior is that Credit Memos are displayed in History

STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate to Lease Center> Credit Memo > enter the Amount to be credited
2) Submit the request and routed to workflow
3) Request status is showing as NEW in Credit Memo history Grid.
4) After the workflow is completed successfully Credit Memo history is not displaying the Credit Memos



Changes

 

Cause

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