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Copy Order Lines Errors With ORA-01403: No Data Found Tax Engine Call Returned Error (Doc ID 2395786.1)

Last updated on MAY 08, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

When attempting to copy order lines, the following error occurs:

ERROR
-----------------------

ORA-01403: no data found
Copy failed

Debug file shows the following:

tax_line 11
Message returned by tax API ZX_API_PUB.calculate_tax: 1
ORA-01403: no data found
LEAVING OE_MSG_PUB.ADD
tax engine call returned error



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User Responsibility
2. Orders
3. Open existing order
4. Select Copy from the Action LOV
5. Quick Copy tab
6. Select New Order Option and click ok

Changes

 

Cause

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